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Building relationships with customers through support didn't turn out as hoped
🤝 "Support Fails: Turning Customer Relationships Upside Down"
Building relationships with customers through support didn't quite pan out as expected. A recent article revealed that despite the best efforts, the approach fell short. The initiative aimed to foster deeper connections but ultimately missed the mark.
8:05 am, July 6, 2026
guid
https://news.ycombinator.com/item?id=48799929
source_url
https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support
author_name
dabluck
id: 4537
uid: lifcQ
insdate: 2026-07-06 08:05:19
title: Building relationships with customers through support didn't turn out as hoped
additional: 🤝 "Support Fails: Turning Customer Relationships Upside Down"
Building relationships with customers through support didn't quite pan out as expected. A recent article revealed that despite the best efforts, the approach fell short. The initiative aimed to foster deeper connections but ultimately missed the mark.
category: Hacker News
md5:
guid: https://news.ycombinator.com/item?id=48799929
source_url: https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support
updated:
image:
author_name: dabluck
author_link:
uid: lifcQ
insdate: 2026-07-06 08:05:19
title: Building relationships with customers through support didn't turn out as hoped
additional: 🤝 "Support Fails: Turning Customer Relationships Upside Down"
Building relationships with customers through support didn't quite pan out as expected. A recent article revealed that despite the best efforts, the approach fell short. The initiative aimed to foster deeper connections but ultimately missed the mark.
category: Hacker News
md5:
guid: https://news.ycombinator.com/item?id=48799929
source_url: https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support
updated:
image:
author_name: dabluck
author_link:
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- Ask HN: Why hasn't there been a real competitor to Ticketmaster yet?
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- Canada is looking to build up to 10 new nuclear reactors over the next 15 years
- Canada plans 'nuclear renaissance' with up to 10 reactors built by 2040
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